Returns & Refunds Policy

The 30-day window

Somelle offers free returns and exchanges within 30 days, as stated in our store commitments. If you would like to request either service, please contact customer support during that window so we can review your order and help you proceed.

Starting a request

Provide your order number, the product involved, and a short description of your request. If relevant, include the size, color, or product variation you received. Our team will explain the steps applicable to your situation.

Please do not send products to our business address without return instructions from support. The appropriate return destination or handling procedure will be shared as part of the process.

Product review

We may ask for reasonable information about an item's condition and your reason for returning it to help us handle the request correctly. Product-specific details and any applicable legal protections will be considered.

Our published store commitment is free returns and exchanges within 30 days. Any additional eligibility requirements or limitations should be communicated clearly and must be consistent with applicable law.

Exchanges

If you would prefer a different available item, size, or variation, please tell our support team when opening the request. We will review the available exchange options and provide instructions.

Replacement availability may depend on current inventory. If your preferred option is unavailable, our team will discuss an appropriate alternative or return resolution with you.

Refunds and payment timing

For an approved refund, our team will explain the next steps and confirm when the refund has been initiated. Refunds are ordinarily handled through the original payment method where supported. The payment provider or bank may need additional time to post funds.

The refund amount will reflect the amount eligible for refund under the purchase and applicable law. We do not promise a fixed bank-processing timeframe, as that can vary by provider.

Damaged, faulty, or incorrect items

If an order arrives damaged, faulty, incomplete, or different from what you ordered, please contact us as soon as reasonably possible. Include a description of the concern and, when helpful, photographs of the product and packaging.

We will review the situation and work toward an appropriate resolution. Nothing in this policy limits rights or remedies that cannot legally be excluded.

Shipping and order tracking

Somelle provides free shipping on all products, with an estimated delivery time of 3–5 calendar days. These are delivery estimates rather than absolute guarantees.

You can follow an order on our order tracking page. If there is a delivery issue, our customer support team can help review the situation.

Promotional and discounted items

Email subscribers receive an automatic 15% sitewide discount, without a code and not limited to the first order. Selected promotional products receive an automatic 20% discount, also without a code.

When a discounted purchase is returned, any applicable refund is calculated with reference to the transaction and the amount actually paid, subject to the relevant terms and applicable law. We will clarify any adjustment affecting your request.

Consumer rights and policy updates

This policy is intended to explain Somelle's stated service commitments. It does not exclude, replace, or reduce mandatory protections available under applicable consumer law.

We may update the published policy from time to time to reflect operational or legal changes. Any revision should be published clearly, and existing orders remain subject to applicable legal requirements.