Review the Policy
Start with our published Returns & Refunds Policy to understand the requirements relevant to your purchase.
S
Somelle / Restful Textiles
Comfort with Confidence
SOMELLE / CUSTOMER ASSURANCE
Returns & Exchanges.
Every Somelle piece is chosen to bring comfort and ease into your home. If a purchase isn't quite right, we believe finding the next step should feel just as considered.
Explore our complimentary 30-day returns and exchanges, understand the process, and discover how our customer care team can assist.
Free returns and exchanges within 30 days,
subject to our published policy.
01 / RETURN WINDOW
30 Days
Our stated return and exchange period.
02 / RETURN COST
Complimentary
Free returns and exchanges under our policy.
03 / PERSONAL CARE
24/7 Support
Assistance whenever you need guidance.
THE RETURN JOURNEY
A Clear Path Forward.
Four considered steps to help you understand the process before requesting a return or exchange.
Share Your Details
Provide your order number, the item involved, and whether you would prefer a return or an exchange.
Follow Our Guidance
Our customer care team can explain the next steps and any instructions applicable to your request.
Complete the Process
Follow the instructions provided for the return or exchange and retain relevant records for reference.
THOUGHTFUL PREPARATION
A Little Detail Helps.
Whether your purchase includes soft bed linens, bath towels, cushions, or other home textiles, providing clear information helps our customer care team understand your request.
Before reaching out, gather the details below. Our team can then explain the instructions relevant to your return or exchange.
01
Your Somelle Order Number
02
The Item You Are Asking About
03
The Reason for Your Request
04
Relevant Photos, If Helpful
Somelle / Bath & Everyday Rituals
Considered Care
ORDER INFORMATION
Keep Your Details Close.
Your order number is a useful reference when requesting assistance. If you're unsure about the status of a purchase, our order-tracking page provides available delivery information.
Looking for Your Order?
Check the available shipment
information before reaching
out about delivery-related
questions.
Track Your Order
HELPFUL ANSWERS
Return Questions.
A collection of useful answers about Somelle's return period, exchanges, refunds, and support.
How long do I have to request a return?
Somelle offers free returns within 30 days. The full conditions and process are explained in our Returns & Refunds Policy .
Are returns and exchanges free?
Yes. Somelle's stated store policy offers free returns and exchanges within 30 days, subject to the applicable policy requirements.
Can I exchange an item for a different size?
You can request an exchange within the stated 30-day period. Whether a particular size or variation is available depends on the product and the options available at the time.
Our customer care team can help you understand the next steps for your request.
What if I receive an incorrect item?
Provide your order number and explain which item you expected to receive and which item arrived.
Clear photographs may be helpful when our support team reviews the issue.
What if an item arrives damaged?
Share your order details and a description of the damage with customer care.
If possible, include photographs showing the affected item so the team can better understand your enquiry.
When will my refund be processed?
Refund processing depends on the applicable return requirements, review of the returned item, and the payment method involved.
Please refer to the published refund policy or request assistance regarding your particular order.
Do I need to keep my order information?
Keeping your order number and relevant purchase details available can make it easier for customer care to identify and review your request.
Where can I read the complete policy?
You can review Somelle's full Returns & Refunds Policy for the applicable terms, requirements, and instructions.
This page is an overview to help you understand the process and does not replace the published policy.
Somelle / Cushions & Throws
Comfort Throughout the Home
SOMELLE / CUSTOMER CARE
We're Here to Help.
Questions about a return or exchange deserve clear, thoughtful answers.
Whether you're comparing bedding sizes, discussing a bath textile, or looking for guidance about an existing purchase, our customer care team is available 24 hours a day, seven days a week.
Share the details of your request and we'll help you understand the applicable next steps.
Contact Somelle
support@somelle.lol
+1 (470) 404-4764
Somelle — The Art of Everyday Comfort
30-Day Free Returns · 24/7 Customer Care