SOMELLE / CUSTOMER JOURNAL
Questions, Answered.
From selecting the right bedding and caring for your favorite home textiles to orders, delivery, returns, and subscriber benefits, find thoughtful answers in one beautifully simple place.
Assistance whenever you need it.
Complimentary shipping on all products.
Our stated delivery timeframe.
Free returns and exchanges within 30 days.
A CONSIDERED GUIDE
Find Your Way.
Six carefully arranged topics cover everything from the journey of your order to caring for the textiles that make a house feel like home.
THE SOMELLE REFERENCE
Answers for Everyday Living.
Select any question to open its answer. You can browse each topic at your own pace.
Orders & Shipping
Helpful guidance about complimentary shipping, delivery, and tracking your purchase.
How much does shipping cost?
Shipping is free on all Somelle products, with no minimum purchase amount under our stated store policy.
How long does delivery take?
Our stated delivery timeframe is 3–5 calendar days. Calendar days include weekends.
Where can I track my order?
Use our Order Tracking page and enter the requested order details to view available updates.
Can I change my shipping address?
Please contact customer care as quickly as possible. Whether an address can be updated depends on the order's processing and delivery status.
What should I do if my order is delayed?
Check the latest tracking information first. If you still need assistance, share your order number with our 24/7 customer care team.
Bedding & Sizing
Understand bedding layers, sizes, and how to find comfort that fits.
How do I choose the correct sheet size?
Measure your mattress width, length, and depth, then compare these with the product's listed dimensions. Include the thickness of a mattress topper or pad when selecting fitted sheets.
What is the difference between a duvet and a comforter?
A duvet typically uses a removable cover around a filled insert, while a comforter is usually a finished, filled bedding layer used on its own.
Are pillowcases different from shams?
Pillowcases generally cover sleeping pillows. Shams are often decorative, with finishing details that add depth and polish to a layered bed.
Should I choose a mattress topper or pad?
Toppers generally create a more noticeable change in mattress feel. Pads often add a lighter comfort layer. Choose a bedding protector if your priority is everyday mattress protection.
How do I choose a supportive pillow?
Consider your sleeping position, preferred firmness, pillow height, and materials. Compare the Bed Pillows and Specialty & Support Pillows categories.
Bath & Living
Soft details and practical textile choices for the whole home.
Which bath textiles does Somelle offer?
Our range includes Bath Towels & Sets, Bath Mats & Rugs, Bathrobes & Wraps, and Spa & Wash Essentials.
How can I choose a bath mat?
Consider dimensions, absorbency, material, care instructions, and any slip-resistant features listed for the product.
Does Somelle offer living room textiles?
Yes. Explore Cushions & Throws and Curtains & Window Textiles for soft, understated finishing touches.
Can I coordinate textiles across several rooms?
Choose a cohesive color palette, then vary your textures and weaves. Repeating complementary materials creates visual harmony without making the rooms feel uniform.
What kitchen and dining textiles are available?
Somelle offers a Kitchen & Table Linens category. Check individual product listings for sizes, materials, and included pieces.
Fabric & Care
Caring for thoughtful materials helps preserve their texture and beauty.
How should I wash bedding?
Follow the care label on each product. Washing temperatures, detergents, and drying methods vary with fabric and construction.
How do I keep towels feeling soft?
Avoid overloading your washing machine, use an appropriate detergent amount, dry thoroughly, and follow the product's care instructions before adding fabric treatments.
Are all pillows machine washable?
No. The appropriate method depends on the pillow filling and construction. Always check its product care label before cleaning.
How should I care for quilts and comforters?
Check the sewn-in label for washing, drying, and handling guidance. Filled bedding may need special care.
How should I store seasonal bedding and throws?
Ensure everything is clean and completely dry. Store in a suitable dry space and avoid compressing delicate or filled textiles beyond the manufacturer's recommendations.
Returns & Exchanges
Clear guidance when a purchase isn't quite what you expected.
What is Somelle's return policy?
Somelle offers free returns within 30 days. See our Returns & Refunds Policy for applicable conditions and instructions.
Can I exchange an item?
Yes. Free exchanges are available within 30 days, subject to the applicable policy requirements.
How do I request a return or exchange?
Review the returns policy, then provide customer care with your order number, the relevant item, and the reason for your request.
What if I receive an incorrect or damaged product?
Contact customer care with your order details and a description of the problem. Clear photographs can help document the issue.
How long does a refund take?
Timing depends on return processing, the applicable policy, and your payment method. Refer to the published policy for further information.
Discounts & Offers
Automatic subscriber savings and selected promotions, without codes.
How does the 15% subscriber offer work?
Customers who successfully subscribe by email receive an automatic 15% sitewide discount. No discount code is needed.
Is the subscriber discount only for my first order?
No. The 15% subscriber benefit is not limited to your first order.
Are there additional promotional offers?
Selected promotional products receive an automatic 20% discount. Browse the Special Offers collection for participating products.
Do I need a discount code at checkout?
No code is required for either the stated subscriber discount or selected promotional products. Applicable savings are applied automatically.
Can different discounts be combined?
Combination eligibility depends on the discount rules applicable to your purchase. Review the final savings displayed at checkout.
BEYOND THE ANSWERS
Thoughtful Care Matters.
From inviting bedding to fresh bath towels and softly layered throws, the textiles in your home are part of the moments that matter most.
Knowing the right size, understanding fabric characteristics, and following care instructions help preserve their intended look and feel.
USEFUL NEXT STEPS
Here to Make It Simple.
Explore your order status, browse the Somelle collections, or review our returns policy with a single click.
SOMELLE / ALWAYS HERE
Still Have Questions?
Sometimes the most helpful answer is a personal one. Whether you are comparing sheet sizes, looking for the right pillow, exploring bath essentials, or checking on an order, our team is here for you around the clock.
Thoughtful service is part of the comfort we hope you experience with Somelle.
Contact Somelle →